FAQ's

You can spend your Love2shop card in 95+ stores. For the full list of retailers please click here.

Please register your Love2shop card on www.love2shop.co.uk so you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.

_{Please note: accepting retailers continually change. Details correct at time of design.}

You will receive your e-Gift Card to your registered email address in the form of a digital gift code, and a link to a redemption portal. From there, they enter the code, and choose their own reward from a catalogue of shopping, dining, and experience brands.

Love2shop e-Gift Cards can only be redeemed for rewards from the e-Gift card redemption portal.  You can pick from a selection of in-store, online, experience, and dining brands. For the full list of retailers please click here.

_{Please note: accepting retailers continually change. Details correct at time of design.}

First login to your account and click *Reward Store*. 

You can then see the products that are available to redeem for, you can then add your chosen product(s) to your basket and check out.

Don’t forget to update your delivery address before checking out.

Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.

Please note when you exchange your e-Gift Card, you will receive a new product which would have its own expiry date.

The Love2shop Card will have an expiry date printed on the front of it, this will be at least a year from the date of dispatch, however this is normally much longer.

If you have issues using either product, please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

Unfortunately once your order has been dispatched the delivery address cannot be changed

e-Gift Cards are sent to your registered email address, if you would like to change this, please update your registered email address before placing your order!

Once e-Gift Cards have been dispatched, they can only be resent to the original email address.

E-codes are delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards are delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner!

E-codes will be delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards will be delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner! 

Should the above timeframe pass and you have still not received your order, please fill out a contact us form so we can investigate further. Please don’t forget to include the address you have requested delivery to. 

If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. Please note this team are unable to assist with any non-received orders or queries related to the program.

If you cannot find your card or code details, please contact us so we can provide these to you.

_{Please note replacing lost cards may incur a fee.}

We are sorry to hear this.

Please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

Please note this team are unable to assist with any non-received orders or queries related to the program.